Shipping policy
Shipping Policy
Last Updated: September 22, 2026
At ZeptoRim International E-Commerce Store, we aim to provide a simple and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, tracked and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing times may be longer during:
Sales and promotional periods
Holidays
High-volume periods
Product availability issues
Unexpected fulfillment delays
2. Shipping Destinations
We currently offer shipping to customers in Canada, subject to product availability and carrier service coverage.
Some products may have shipping restrictions depending on their size, category, fulfillment location or applicable regulations.
3. Estimated Delivery Time
Estimated delivery times depend on the product, destination, fulfillment location and shipping method selected at checkout.
Typical estimated delivery:
5–15 business days after order processing
Some products may have different delivery estimates. The estimated delivery information displayed during checkout should be considered the most relevant estimate for your order.
Delivery dates are estimates and may be affected by carrier delays, weather, customs, holidays or circumstances outside our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
Delivery address
Product size and weight
Shipping method
Number of items
Fulfillment location
If free shipping is offered on a particular product or promotion, the applicable conditions will be displayed on the website.
5. Order Tracking
When tracking is available, we may provide a tracking number after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
You can use the tracking information provided to monitor your shipment.
6. Multiple Shipments
If your order contains products fulfilled from different locations, your items may arrive in separate packages.
You may receive separate tracking numbers for different shipments.
You will not necessarily receive all items in the same package or on the same day.
7. Delivery Delays
While we work with shipping and fulfillment partners to deliver orders within the estimated timeframe, delays can occur because of circumstances outside our control, including:
Carrier delays
Severe weather
Public holidays
Customs or border processing
Incorrect or incomplete addresses
Transportation disruptions
High shipping volumes
Other unforeseen circumstances
If your order is delayed, please contact our customer support team with your order number.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order has not yet been shipped, contact us as soon as possible if you need to correct your address.
Once an order has been shipped, we may be unable to change the delivery address.
Additional shipping charges may apply if a package needs to be reshipped because an incorrect or incomplete address was provided.
9. Lost or Stolen Packages
Once an order is marked as delivered by the shipping carrier, customers should check around the delivery location and with household members, neighbours or building management where appropriate.
If you believe your package has been lost or incorrectly delivered, contact us so we can assist with the carrier investigation.
ZeptoRim cannot guarantee recovery of packages after a carrier confirms delivery.
10. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Please provide:
Order number
Description of the damage
Photos of the package
Photos of the product and packaging
We will review the situation and determine the appropriate resolution under our applicable policies.
11. Customs, Duties and Taxes
For orders shipped internationally or fulfilled from outside Canada, additional customs duties, taxes or carrier/brokerage fees may apply.
Where applicable, these charges may be payable by the customer.
Canadian government guidance notes that international purchases can involve customs duties, taxes and private courier/brokerage or clearance fees. �
ISED Canada
Customers are responsible for understanding any applicable charges before completing an international purchase.
12. Product Restrictions
Certain products may be subject to shipping restrictions or Canadian safety and regulatory requirements.
We may cancel or restrict an order where a product cannot legally or practically be shipped to the requested destination.
Canadian authorities note that businesses selling consumer products or cosmetics online to Canadian consumers should comply with applicable Canadian product-safety requirements. �
Canada
13. Shipping Partners
Orders may be fulfilled and delivered through third-party fulfillment providers and shipping carriers.
The shipping carrier used may vary depending on the product, destination and available service.
14. Changes to Shipping Policy
ZeptoRim may update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
15. Contact Us
If you have questions about shipping or your order, please contact:
ZeptoRim International E-Commerce Store
📧 Email: ankitgupta@zeptorim.com
🌐 Website: www.zeptorim.com
📍 Shipping Market: Canada
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM
ZeptoRim
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